The cleanliness of the place is more important to guests in this day and age. During their stay, travelers require a clean and sanitary environment whether they are on business or leisure. In order to retain the satisfaction and loyalty of guests, hotels must comply with these expectations. In this blog, we’ll explore why cleanliness matters, what guests expect, and how hotel owners and managers can ensure their properties meet these expectations.
Why Cleanliness Matters:
Cleanliness is not only about making an impression; it’s also about protecting the health and safety of your guests. In particular in the light of global health issues such as the COVID19 pandemic, a clean environment reduces the risk of illness and provides a sense of security. The hygiene of your hotel also has a major role to play in shaping the general experience and perception of your hotel among its guests.
Guest Expectations for Cleanliness:
In terms of cleanliness, guests have high standards and it is important to meet them in order to maintain a good reputation. The main cleanliness expectations of the guests are set out below:
- Spotless Rooms: On arrival, guests expect their rooms to be completely cleaned up. Clean linens, dustless surfaces and clean bathrooms are included in this.
- Common Areas: From lobbies to elevators to fitness centers, guests expect all common areas to be clean and well-maintained.
- Hygiene Products: Guests expect to find high-quality hygiene products such as soaps, shampoos, and hand sanitizers readily available and replenished as needed.
- Attention to Detail: Small details matter. Guests notice stains on the carpet, fingerprints on glass surfaces and residual smells.
